Xingsheng Product Service Hotline
The company adheres to the development path of quality benefits, management benefits, technological benefits, environmental protection and energy conservation, develops high-end products, meets customer needs, and strives to build the "Shengjia" brand.
1. According to the ISO9001:2008 quality assurance system standard, improve the quality assurance system, and the product quality must be guaranteed to meet the product requirements specified in the contract (including national standards, ministry standards, enterprise standards and technical agreements, etc.)
2. Guarantee to do a good job in customer service
1. Our company will provide various high-quality services before, during and after the product sale, and strive to satisfy users.
2. Before signing a contract with users, users are welcome to visit the company for inspection. Our company can accurately and truthfully provide users with various technical consultations and related product technical data or documents, and answer the questions and requirements raised by users.
3. After the contract is signed, the company welcomes users to send people to the company to supervise, and humbly accepts the manufacturing quality opinions put forward by users to analyze and improve in a timely manner.
4. Before the product leaves the factory for inspection, our company informs the user to send people to participate in the inspection, and our company will provide the convenience of work and life for the user to send the personnel.
5. Before the product is shipped, our company will notify the user and provide the user with the product quality assurance sheet and the delivery note for fulfilling the contract.
6. In the process of installing and using the products provided by our company, if there is a quality problem, after receiving the feedback from the user, we will respond within 4 hours, and the company will send someone within 24 hours if it needs to be dealt with on-site. Go to the scene for service or give a satisfactory answer. For the quality problems of our company's products, we will repair them in time. If they cannot be repaired, the company will give replacement or return.
7. If the user needs the cooperation of the company during the construction process, our company will immediately send technical personnel to the site to cooperate with the service.